Conducting Visits

Learn how to conduct telemedicine visits with patients and providers using CureCompanion’s telemedicine platform.

Video Interface Overview

Main Video Area

The video interface displays:

  • Primary video feed – Your camera view (with “Mute” button overlay)
  • Connecting message – Shows when establishing connection
  • Waiting status – “Waiting for others to join…” message when alone

Toolbar Controls

Located at the top of the video interface:

  1. Record stethoscope sound – Capture audio from connected stethoscope
  2. Turn Camera Off/On – Toggle your video feed
  3. Refresh connection – Reset video connection if quality degrades
  4. Share call link – Invite participants via email/SMS
  5. Change audio/video devices – Switch cameras or microphones
  6. Toggle view – Swap primary view between yourself and counterparty
  7. Minimize video – Access patient information while on call
  8. End call – Terminate the video call

Medical Device Buttons

Below the video, connected medical devices show their status:

  • Stethoscope – Shows connection status of stethoscope
  • Exam Camera – Shows connection status of handheld exam camera
  • Otoscope – Shows connection status of otoscope

Managing Participants

Inviting Others to Join

If you selected a provider during visit creation, that provider will automatically receive a notification about the visit and doesn’t need to be invited again.

To add other participants:

  1. Click the Share call link icon in toolbar

  2. This will open the “Invite to Call” dialog
  3. In the “Invite to Call” dialog:
    • Enter email address for email invitation
    • Select country and enter phone number for SMS
    • Check consent box for SMS: “I have permission to send SMS messages to this number”
  4. Click Submit to send invitation
  5. Recipients receive a direct join link (no account needed)

Waiting for Participants

While waiting for others:

  • Your video preview remains active
  • “Waiting for others to join…” message displays
  • You can test medical devices
  • Adjust camera/microphone settings if needed

Working with Patient Information

Minimizing Video View

To access patient records during a visit:

  1. Click Minimize video icon in toolbar
  2. Video continues in background (indicated by floating “Go to call” button)
  3. Full patient information page loads with:
  • Patient demographics
  • Visit details and status
  • Progress notes with AI assistance
  • Medical records sections
  • Messaging capability

Returning to Video

When video is minimized:

  • A floating video preview appears in bottom-right corner
  • Shows active call participant
  • Click “Go to call” text or video preview to return

Documentation During Visits

Medical Records Access

Quick access to patient history sections:

  • Symptoms
  • Review of Systems
  • Vitals and diagnostics
  • Medical conditions
  • Allergies
  • Medications
  • Surgeries
  • Family history
  • Social history
  • Lab orders
  • Prescriptions

Each section expands to show details and allows real-time updates.

Real-Time Messaging

The Messages section enables:

  • Text communication during video visits
  • Documentation of important points
  • Questions for provider or patient
  • Instructions and clarifications

Messages are saved to the visit record for future reference.

Changing Audio/Video Settings

During Active Call

To adjust devices without ending the call:

  1. Click Change audio/video devices icon
  2. Select from available options:
  • Camera dropdown – Switch between cameras
  • Microphone dropdown – Choose audio input
  1. Changes apply immediately
  2. Test by checking your video preview

Available camera/microphone options display device names and IDs for identification.

Handling Connection Issues

Using Refresh Connection

When experiencing poor video quality:

  1. Click Refresh connection icon in toolbar
  2. Video temporarily disconnects and reconnects
  3. Connection re-establishes automatically
  4. All participants remain in the call

This resolves most temporary network issues without ending the visit.

Browser Compatibility

If you see “Sorry, Web RTC is not available in your browser”:

  • Switch to a supported browser (Chrome, Firefox, Edge)
  • Ensure browser is updated to latest version
  • Check browser permissions for camera/microphone
  • Disable browser extensions that might interfere

Ending a Visit

Proper Visit Conclusion

To end a video visit:

  1. Ensure all medical consultation is complete
  2. Confirm documentation is saved
  3. Click End call button (red phone icon)
  4. Video connection terminates
  5. You’re redirected to the visit summary page

Post-Visit Options

After ending the call:

  • Review and complete progress notes
  • Check visit assessment (AI-generated when available)
  • View call transcript if recorded
  • Schedule follow-up visits if needed
  • Send visit summary to patient

Best Practices

Before Starting

  • Test camera and microphone in preview
  • Ensure stable internet connection
  • Check medical devices are connected
  • Have patient information ready

During the Visit

  • Keep camera centered on your face
  • Minimize background noise
  • Document important points in real-time
  • Use minimize feature to access records without disrupting video

Technical Tips

  • Use a high-speed internet connection for best results
  • Close unnecessary applications to improve performance
  • Keep browser updated for best compatibility
  • Have backup communication method ready

Privacy and Compliance

  • Ensure private, quiet environment
  • Verify patient identity at visit start
  • Follow HIPAA guidelines for all communications

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